About Us

FCL, Mayors Rd., Altrincham
FCL counselling centre offers:

A confidential helpline service operated by trained listeners available Mon – Thurs;10 a.m. to 10 p.m. Fri 10 a.m. - 4 p.m.

Information about other helping agencies, at the request of the caller.

A counselling service available to anyone (over 14 years old) staffed by qualified counsellors and experienced confidential listeners.

There is also a service for counselling children and young people aged 10-18 years. This is a confidential sevice and reports will not be passed to parents/carers without the expressed wish of the child (NB excluding Child Protection issues).

A bereavement service has been set up, providing emotional care for anyone going through the process of bereavement.

FCL provides a confidential, caring, non-directive approach in supporting anyone who would benefit from counselling, dealing with any issue affecting emotional well being.

FCL does not record calls, but occasionally, a colleague may listen in to calls using an additional ear piece. The purpose of this call is to offer support to new helpline volunteers. All calls are completely confidential within FCL.

You can speak in total confidence with one of our volunteers about anything that is troubling you. We will not judge you, but will try to help you think things through.

The first counselling session costs £5.00. Subsequent sessions cost between £5.00 and £35.00 per session. What you pay depends on your available income and is your decision.

Helpline: 0845 120 37 88
To book face to face appointments: 0161 941 7754

FCL is an organisational member of the BACP and abides by its code of ethics and practice.

FCL Family Centre offers:

A free service for parents and, children from 0- 4 years of age, who have no other nursery provision.

The nursery is run by qualified staff and volunteers providing a safe and stimulating play environment, encouraging children to realise their full potential.

Our nursery is registered with OFSTED for 20 children.

In addition, the centre is able to offer a range of support services for parents as follows:


A parent’s room for informal group support and discussions, with the opportunity for parents to talk to someone and have some time for themselves.


One to one to one support and help, including access to counselling if required.


Advice and assistance from nursery staff on the day to day management of child behaviour.


Opportunities to attend courses run by South Trafford College, including childcare for a parent wishing to attend college.


Supervised contact for parents or family members.


Drop–in facilities for all families using the service.


Our services are free, and available to all, financed through Trafford Borough Council.
We provide services which focus on the individuals needs of families, when the child is aged 0-4 years and does not attend another group, and the parent wants to take advantage of the support which we offer.

The family centre opening times are:

Mon - Thurs 9.30 a.m. – 12 p.m., and 1 p.m. to 3 p.m.

Fri 9.30 a.m. to 12 p.m.

0161 941 4522.
Ouw website: www.fcl.34sp.com

Family contact line Registered charity No: 506814