Training Plan Month Two

TRAINING PLAN MONTH 2

Knowledge to be gained in month:

Sufficient experience and knowledge to be gained and evidence collected in the form of a portfolio for the following:

Establish relationships with customers, provide advice on solutions to complex problems and dealing with dangerous structures

SECTION 1

Establish relationships with customers

Requirements

1. Liaison and communications with customers are conducted and concluded in a manner which promotes goodwill and trust. The trainee demonstrates a duty of care and honours all promises made.

2. Honest and constructive relationships are made both with work colleagues and customers. The trainee demonstrates open and courteous behaviour.

3. Customers are kept informed at an appropriate level about activities, progress and results.

4. Advice and help is offered to work colleagues, officers in other authorities and customers are encouraged to ask questions.

5. Proposals for action are presented in an appropriate manner stating the right level of detail, cost and risks involved.

6. When applications or work is rejected, the correct reasons are stated and alternatives are given.

7. Differences of opinion are dealt with in a manner to avoid conflict and resolved in a manner which encourages respect.

The trainee will be observed and questioned about the theories, principles and methods to achieve the above by telephone, face to face and in written communications.

SECTION 2

Exchange information and provide advice on technical matters

1. Expectations and obligations of relevant parties are identified, stated clearly and confirmed in writing within the appropriate timescales.

2. Information is acquired to a level of detail suitable for the purpose.

3. Information and advice is given which is complete, summarised accurately and focused on the critical matters.

4. Information is given at an appropriate level for the recipients.

5. Where customers are having difficulty understanding the requirements, extra advice and guidance is given.

6. Recommendations clearly state the sources of information used and suitable sources for further information.

Types of information:

Oral, graphical and written.

Recipients of advice:

Other officers, junior and senior, craft and manual workers, councillors and members of the public.

The trainee will be observed and questioned about the theories, principles and methods to achieve the above by telephone, face to face and in written communications.

SECTION 3

Dealing with dangerous structures

The trainee will demonstrate:

1. Knowledge of the appropriate legislation.

2. Correct courses of action in accordance with the statutory requirements and local policies.

3. Knowledge of the appropriate health and safety implications for the actions taken.

4. Desktop exercises and risk assessments for dangerous structures

5. The different types of statutory notice and the appropriate courses of action.

6. Knowledge of the correct methods for temporary propping and support of dangerous structures

7. Where legislative requirements are not met, follow up actions to instigate
8. Appropriate records of conversations and courses of action are taken.

9. Photographic records are kept.

10. Investigation of alleged dangerous structures.

The trainee will be observed dealing with these situations as they arise and questioned about appropriate courses of action.