Our Promise to You

When you attend The Haven Day Centre, you have the right:

• to be consulted and to take an active part in decisions about your life and future care

• to have an ongoing assessment of your needs and to receive the appropriate level of care

• to keep your independence as far as possible

• to be treated and respected as an individual and be treated equally and fairly

• to receive assistance from polite and helpful staff

• to protection and security from harm and exploitation

• to choice in all aspects of your care and your life

• to maintain relationships and develop new ones

• to have any cultural religious and sexual preferences respected at all times

• to have the opportunity to contribute to community life

• to clear information that is presented in an understandable way

• to complain, comment or compliment and have the confidence and freedom to do so

• to have access to an independent person to speak on your behalf

• to have your confidentiality respected at all times