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Rogue Callers & Doorstep Cold Callers
|Wealden Police have recently seen a number of doorstep callers and rogue traders attempting to trade in the local area. We would like to remind all residents to be cautious when trading with cold callers.
Consider these 10 steps when you are next called.
1. Donít sign on the spot
Donít feel pressured to agree on the spot- if you are interested in what they are selling, you can ask them to come back at another time that is more convenient for you, maybe when you have someone else with you or youíve shopped around.
2. Check the traderís identity
Always ask for an identity card and look up the organisation to check the salespersonís identity is genuine. Donít use the number on their card. Check if the trader is a member of a reputable trade body, like the Direct Selling Association, whose members should ensure their salespeople sell responsibly.
3. Be wary of special offers or warnings about your home
Don't get taken in by sales banter or high pressure selling techniques. Donít be hurried into a decision even if there is a discount. The discount might be on a price that is too high in the first place.
4. Always shop around for the best price
Check with other companies offering the same product first. Make sure the price and product is right for you.
5. Read the small print
Always read documents carefully before you sign them and make sure you fully understand your rights. Itís best to ask salespeople to call back so you can do this in your own time Ė donít be rushed into signing before you feel ready.
6. Double check the facts
Make sure you fully understand the total costs of the transaction Ė including estimates, delivery and installation and the arrangements for after-sales servicing, such as the guarantees or warranties. Only agree to make a purchase once youíre entirely satisfied that the transaction is acceptable.
7. Talk to someone you trust for a second opinion
Take the time to talk to someone you trust Ė for example your family, a friend or carer Ė before you sign anything.
8. Donít hand over a cash deposit
Avoid handing over money before work is started. A reliable trader will never ask you to do this (even if they need materials). Never agree to go with a trader to the bank to take money out.
9. Think very carefully before you agree to a trader starting any work straight away
If you agree to have any work done or goods delivered within the seven day cooling-off period, you may have to pay if you later change your mind and cancel the contract.
10. Trust your instincts
If it sounds too good to be true, it probably is!
And finally ... itís OK to say no
Remember itís your doorstep and your decision. If you feel pressured for any reason ask the person to leave.
If in doubt, visit the Advice Guide website or call the Citizens Advice consumer helpline on 0845 04 05 06.
Your local Neighbourhood Policing Team
Proud to be serving Wealden
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