What is Mediation And How Does It Work?

What is Mediation?

Mediation brings the people in dispute to a meeting where they can discuss the issues, and explain to each other how the dispute is affecting them.

The aim of the meeting is to reach an agreement on how to resolve the dispute in a way that satisfies both parties.

The mediators set up and run the meeting, and help the parties reach an agreement.

In the vast majority of cases, mediation will resolve at least part, if not all, of the dispute and thereby ease the tension that previously existed between the two parties.

How does the mediation process work?

Trained mediators work in pairs, and initially they visit each of the individual parties at home to hear the various points of view, and how the dispute is affecting those involved.

After, if both parties agree to it, the mediators will set up and arrange the first joint meeting, which is usually held at a neutral venue.

The mediators remain impartial throughout the process. Their role is to ensure that both parties have a "fair say", and to help the parties listen to each other and talk to each other in a positive and constructive manner that will lead to agreements.

When should I go to mediation?

If you have been unable to sort out the problem by speaking to your neighbour at the beginning of the dispute, you may think that calling the police or contacting the local authority are the only ways ahead. However, mediation is another option, and experience shows that an easing of the problem occurs in the majority of cases that go to mediation.